Refund policy

At Eastern Deco, we take pride in the quality and uniqueness of our pieces. Each item is carefully selected, and many are one-of-a-kind antiques or artisan-made works. Every order is fully insured and handled with care, with white-glove delivery available nationwide.

We want you to be overjoyed with your new purchase. If for any reason you are unsatisfied, please notify us through the contact form on our Contact Us page, and our team will provide details for initiating a return.

Eligibility for Return or Exchange

• Orders may be canceled within 24 hours of purchase. Once shipped, orders are non-cancelable while in transit.
• Returns must be initiated within 72 hours of delivery.
• Items must be returned in the condition received and in their original packaging. Products with scratches, stains, damage, or modifications cannot be accepted.
• A 25% restocking fee applies to all returns.
• We do not accept returns or exchanges for: Sale items, customized pieces, or made-to-order items.
  

Costs & Responsibility

• Customers are responsible for all return shipping costs, which may be higher than the original outbound shipping cost.
• Original shipping fees (Standard or White Glove) are not refundable once services have been provided by the carrier.
• Any international customs duties and taxes are non-refundable.
• We recommend using a reputable, insured carrier. FEA Home is not responsible for items lost or damaged in return transit.

How to Request a Return or Report Damage

1. Submit a request via the Contact Us form or email easterndecony@gmail.com with your order number, reason for return, and photographs (if applicable).
2. Await written authorization and return instructions. Unauthorized returns may not be accepted.
3. Once the item is received and inspected, we will process your refund or replacement in accordance with this policy.